Popular questions

You can send the tool for repair in one of the following ways:

• — Via our office and service center. Office address — link.
• — From a Nova Poshta branch or via courier. Instructions — here.
• — Via other carriers — please coordinate details with our manager.
• — Via courier. Conditions and cost — here.

Please prepare the tool before sending it to the service center — details link.

The original box is not required; the warranty card and completeness are subject to service rules.

Yes, original spare parts are available. Please check the list and availability with our manager.

We strongly recommend contacting our service center. Self-repair may void the warranty for the machine or tool.

Prices often change due to exchange rate fluctuations and price updates from manufacturers. We want to provide only up-to-date information, so please check the cost with our manager — we will always offer the best price at the time of request.

We work exclusively via bank transfer, including VAT.

The invoice for payment is valid for 3 banking days.

To prepare the Supply Contract, please send scanned copies of the following documents (Email subject: EXCHANGE OF REGISTRATION DOCUMENTS):

For Legal Entities:

• — Current extract from the Unified State Register or Certificate of State Registration;
• — Current extract from the Register of VAT payers (if applicable);
• — Document confirming the right of signature of the head (Charter, Order, Power of Attorney);
• — Bank details of the organization.

For Individual Entrepreneurs (FOP):

• — Current extract from the Unified State Register;
• — Current extract from the Register of VAT payers (if applicable);
• — Copy of the passport (pages 1-6);
• — Bank details of the entrepreneur.

For Individuals:

• — Passport data (pages 1-2, 3-6 if applicable, current registration address);
• — Tax Identification Number (TIN).

Delivery is paid by the buyer. We work with major carriers, primarily Nova Poshta.

The availability of specific models should always be confirmed with the manager. We also fulfill custom orders with a small down payment.